The role
We are looking to recruit a StudentCare Consultant within our Dublin office to provide a high quality student focused service for Learning People. In this role you will be responsible for ensuring our students receive the best possible support through regular outbound communication.
You will support our students from enrolment right through their learning journey with Learning People.
You
will be a problem solver with excellent customer service and
communication skills, able to deal with a diverse range of individuals
and enjoy working with people. You must be highly organised, IT literate
and able to work both on your own initiative and as part of a team.
This is a great opportunity to join a fast growing, global business and to work within a close-knit team where you can develop existing skills and build new ones.
You will see clear results from the support that you provide to our students and as such it’s a very rewarding role.
Key responsibilities:
- Act as the first point of contact for all student enquiries, providing high quality information and advice
- Enrolling new students, ensuring a full understanding of the platform and services available
- Resolving any technical issues
- Performing scheduled outbound follow up calls with students
- Resolving any student complaints in a timely manner ensuring the student is updated at all stages of the process
- Processing student requests for Totum/NUS cards
- Providing pre exam advice and guidance
We are seeking those with experience in:
- Previous experience working within a customer focused role
- Knowledge or experience working within an e-learning/education environment
- Experience working in an advisory or support based role
- Computer literacy
- Expert listening and communication skills
- Ability to multi-task and prioritise workloads
- Accuracy, adaptability and patience
About Learning People
At the Learning People, we are tech career experts providing online career-ready education worldwide. We specialise in cyber security, coding, IT, project management. We’re extremely passionate about advancing people’s careers, to help enhance their lives.
The tech world is in constant demand for people with up-to-date skills. We’re here to help our students identify and navigate through this world of opportunities and in turn, provide the tech world with more qualified professionals. We'll empower our students to make informed choices about their future by giving them the information and support you need to move through your journey with confidence and ease.
Through years of establishing ourselves as tech career experts; we have many exclusive partnerships with globally renowned training bodies and institutions. Our courses are accredited by, and approved from within the market. We have provided over 50,000 students world-wide with career ready education.
Learning People benefits
- A competitive salary of €26,000 - €28,500
- Employee Assistance Programme to support you with mental, financial, physical and emotional wellbeing concerns
- Private Health
- Continued investment in the coaching and training of all staff
- Pride in our culture and people